Emergency response process
Exactly what happens from the moment you contact us to the moment your site is clean, hardened, and handed back.
- 1
Diagnose · Hours, not days
You send your URL — that's all I need to start. I scan the site's files, database, and public footprint and tell you exactly what's wrong: the infection type, how it got in, and what it's costing you. Free with any service, or as a $69 full audit with a written report delivered in 48 hours. No jargon, no scare tactics — just the facts and a fixed price to fix it.
- What you do: send your website address
- What you get: a written diagnosis + fixed quote
- Timeline: same day, usually within hours
- 2
Clean · 24–48 hours
You approve the fixed written quote, pay the 50% deposit, and the rescue begins. I remove every trace by hand — malware, obfuscated backdoors, spam pages, rogue admin accounts, reinfection scripts. Then I rescan everything to verify it's actually clean, not just quiet.
- What you do: share WordPress + hosting access (I'll show you how, safely)
- What you get: a verifiably clean site
- Timeline: most rescues done in 24–48 hours
- 3
Harden · Same visit
Cleaning without hardening is why sites get re-hacked in weeks. Before I hand the site back, I close the doors the attackers used: updates applied, login protection on, file permissions corrected, security headers and firewall rules in place.
- What you do: nothing — it's part of the job
- What you get: a before/after hardening checklist
- Timeline: included in the cleanup window
- 4
Monitor · Ongoing
You receive a verified-clean backup and a plain-English report: what was wrong, what I fixed, and how to keep it that way. If the same infection returns within 30 days, the re-clean is free. Want me watching it full-time? The $99/mo Care Plan covers updates, backups, monitoring, and priority rescue.
- What you do: keep the report somewhere safe
- What you get: clean backup + 30-day warranty
- Timeline: handover day
It starts with your URL.
Free diagnosis. Fixed written quote. No obligation.
Start your diagnosis
Tell me where it hurts. I reply personally — usually within a few hours.